This Privacy Policy explains how Radient Inc. ("Radient," "we," "us," or "our") collects, uses, discloses, and protects information in connection with Fluent, including this website and the Fluent language learning application.
By using Fluent, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use Fluent.
1. Information We Collect
We collect information you provide directly, information generated by your use of Fluent, and limited technical information needed to operate the service.
- Account information, such as your name, email address, sign-in provider identifiers, and organization or account records.
- Study information, such as selected language, card review history, progress summaries, seen cards, and learning preferences.
- Audio request information needed to generate and cache pronunciation audio, including the language, voice, model, and text submitted for pronunciation.
- Billing and subscription information when paid features are offered, including plan status and payment processor references. We do not store complete payment card numbers.
- Device and usage information, such as browser type, pages visited, approximate timestamps, logs, and security events.
2. How We Use Information
We use information to operate, secure, and improve Fluent.
- Authenticate users and maintain secure sessions.
- Save study progress, preferences, and account settings.
- Generate and cache pronunciation audio requested through Fluent.
- Provide support, troubleshoot issues, and respond to requests.
- Maintain billing, access control, fraud prevention, and compliance.
- Analyze aggregate usage to improve the product experience.
3. Local Preferences
Fluent stores some settings locally in your browser, including theme, sidebar, language, and pronunciation preferences. Local browser storage helps keep the app responsive and does not by itself identify you to Radient unless combined with account activity.
4. Service Providers
We use third-party service providers to deliver Fluent. These providers may process information only as needed to provide services to us, such as authentication, database hosting, payment processing, infrastructure, email, analytics, logging, and AI text-to-speech generation.
5. AI and Pronunciation Audio
When you request pronunciation audio, Fluent may send the relevant text, language, voice, and model settings to an AI service provider so audio can be generated. Fluent may cache generated audio to improve performance and reduce repeated generation for the same request.
6. Sharing and Disclosure
We do not sell your personal information. We may share information with service providers, when you direct us to do so, to comply with law, to protect rights and safety, to investigate abuse, or as part of a merger, acquisition, financing, or sale of assets.
7. Data Retention
We retain information for as long as needed to provide Fluent, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Retention periods vary depending on the type of data and the reason it is processed.
8. Your Choices
You may update account information through Fluent where available. You may also contact us to request access, correction, deletion, export, or other rights available under applicable law. You can clear local browser storage through your browser settings, though doing so may reset local preferences.
9. Security
We use administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
10. Children
Fluent is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
11. International Use
Fluent may be operated from and processed in countries other than where you live. By using Fluent, you understand that information may be transferred to and processed in those locations.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by posting the updated policy or through another reasonable method. Your continued use of Fluent after an update means the updated policy applies.
13. Contact
Questions about this Privacy Policy can be sent to [email protected]. Support requests can be sent to [email protected].